How Ruby Reels Protects Your Data

When you register with Ruby Reels, we collect the basics: name, date of birth, email, mobile number and residential address. Once you start depositing or requesting a withdrawal, we also collect payment details tied to whichever method you choose, whether that is a PayID record, a POLi transaction reference, card details, or a crypto wallet address for Bitcoin or USDT. We only ask for what is needed to run your account, process payments and meet our compliance obligations.

Why We Ask for ID (KYC)

Know Your Customer checks are standard across the online gambling industry and Ruby Reels is no exception. Before your first withdrawal, or when we flag unusual account activity, we will ask for a government-issued photo ID such as your driver's licence or passport, plus a recent proof of address like a utility bill or bank statement. If you deposit by card, we may ask for a photo of the card with the middle digits covered. For crypto withdrawals, we may confirm wallet ownership.

This is not optional and it is not a sign anything is wrong with your account. It protects you from fraud, protects us from money laundering risk, and it is the reason your withdrawal can clear quickly once verification is done. Players who upload clear, matching documents at registration tend to see the fastest first payout.

• Photo ID: driver's licence, passport or government card
• Proof of address: utility bill or bank statement, usually under 3 months old
• Proof of payment method: card photo (part-covered) or wallet confirmation for crypto
• Selfie verification in some cases, to match your face to your ID

How We Use Cookies

Ruby Reels uses cookies to keep you logged in, remember your language and currency preference (AUD by default), and understand which pokies and live tables Aussie players enjoy most. Some cookies are strictly necessary for the site to function, such as session cookies that keep your login secure. Others are analytics cookies that help us fix bugs and improve load times on mobile. We may also use marketing cookies to show you relevant promotions, including reload bonus reminders, in line with your preferences.

You can manage or clear cookies through your browser settings at any time. Blocking non-essential cookies will not stop you playing, but it may affect how the site remembers your settings between sessions.

Who Sees Your Data

We share data only where it is needed to run the service. That includes payment processors handling your PayID, POLi, card or crypto transaction, identity verification providers who confirm your documents, and game providers such as Pragmatic Play, Nolimit City and Yggdrasil, who need minimal session data to run pokies and live tables fairly. We do not sell player data to third parties for their own marketing.

Data Storage and Security

Account and payment data is encrypted in transit and at rest. Access is limited to staff who need it to process withdrawals, run support or handle compliance checks. We retain data for as long as your account is active and for a period afterwards where required for financial record-keeping. If you want your account closed and data deleted where we are not legally required to keep it, contact support and we will action the request.

Your Rights as a Player

You can ask us at any time what personal data we hold on you, request corrections if something is wrong, or ask us to close your account. Get in touch through live chat or email support, available 24/7 aligned to Australian time zones, and we will respond with the steps involved.

Responsible Gambling and Age Verification

Part of our KYC process confirms you are 18 or over, which is the minimum legal age to gamble in Australia. If gambling stops being fun, Gambling Help Online offers free, confidential support: call 1800 858 858 or visit https://www.gamblinghelponline.org.au/. Full details on self-exclusion and deposit limits sit on our responsible gambling page.

For more on how identity checks affect payout speed, see Payments. For the full account rules, read the Terms and Conditions. Details on our support tools and limits are on Responsible Gambling. Ready to play? Register here.